Compliance Plan and Code of Conduct Requirements

Direct Energy Partnership is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Partnership should be directed to Direct Energy at 1-866-374-6299; and to the Alberta Utilities Commission (Ph: 780-427-4903; website: http://www.auc.ab.ca/about-the-auc/contact-us/Pages/default.aspx) or the Market Surveillance Administrator (Ph: 403-705-3181; website: www.albertamsa.ca). The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Partnership.

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The Direct Energy Marketing Limited Compliance Plan to the Code of Conduct Regulation has been approved by the AUC on an interim basis.


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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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