For Your Home
Move Your Service
Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.
*For Direct Energy customers with an account number starting with 78 only.
If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.
For your Home
P.O. Box 1515
Calgary, AB T2P 4K2
Current customers – White Invoices
Account Numbers Starting With 64
(Mon - Fri, 8:00am - 4:00pm MST)
Account Numbers Starting With 80
Current customers – Blue Invoices
Account Numbers Starting With 78
Heating & Cooling Repair
Heating & Cooling Sales
ATCO Electric LTD
City of Lethbridge
ENMAX Power Corporation
EPCOR Distribution Inc.
Municipality of Crowsnest Pass
Town of Fort Macleod
Town of Panoka
Natural Gas Distributor
AltaGas Utilities Inc.
ATCO Gas & Pipelines Ltd.
For your Home
We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.
Residential Energy, Corporate
12 Greenway Plaza
Houston, TX 77046
Small Business Energy & Large Business Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222