Customer Support

If you notify us of your move approximately 3-4 weeks in advance, we'll be able to finalize your account before you move so you have one less thing to worry about. Maintenance and ongoing meter reads are provided by your distributor.

To Notify Us of Your Move

Are you moving and want to transfer your electricity or natural gas contract to that location? Update your information:

By Phone:
1-866-374-6299


To Notify Us of Your New Mailing Address

Need to change your mailing address? Send it to us with our online form:


© 2017 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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