Customer Support

If you notify us of your move approximately 3-4 weeks in advance, we'll be able to finalize your account before you move so you have one less thing to worry about. Maintenance and ongoing meter reads are provided by your distributor.

To Notify Us of Your Move

Are you moving and want to transfer your electricity or natural gas contract to that location? Update your information:

By Phone:
1-866-374-6299


To Notify Us of Your New Mailing Address

Need to change your mailing address? Send it to us with our online form:


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You are not required to purchase Natural Gas, Electricity or other goods or services from Direct Energy to be entitled to receive regulated Natural Gas services or regulated Electricity services from a regulated provider in your service territory. For a current list of licensed retailers you may choose from, visit www.ucahelps.gov.ab.ca or call toll-free 310-4-UCA.
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