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Simplify Your Life with Alexa
Just say "Alexa, ask Direct Energy to..." find your account balance, see when your bill is due and even refer your friends. Plus, you can even manage your weekly, monthly and yearly usage.
What is an Echo Dot?
Amazon Echo devices are voice-controlled speakers designed entirely around voice – it's always ready, hands-free and fast.
Alexa is the brain behind Amazon Echo – just ask Alexa to play your favorite playlist, set a timer while cooking, switch your lights on and off, change your thermostat temperature, or even check your weather, just with your voice.
Now you can even interact with Direct Energy.*
What Can Alexa Do With Direct Energy?
We've taught Alexa a few actions so you can interact with us.
How to Link Your Online Account Manager to the Direct Energy Skill
Get your Amazon Echo or Echo Dot and plug it in.
Create your login for Direct Energy's Online Account Manager
Download the Alexa app, search "Direct Energy" and tap enable. See our Skill terms and conditions.
Frequently Asked Questions
Alexa is Amazon's voice service, accessed through the Echo Dot.
Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life.
When you want to use Echo Dot, simply say the wake word, "Alexa," and the Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.
You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be enabled.
To set up the Direct Energy Skill, you will need to download the Alexa App, create a Direct Energy Account (if you do not have one already) and add the Direct Energy Skill. There is an instructional sheet insert in the package that will also walk you through the process.
Yes, Wi-Fi is required when using Alexa and the Echo Dot.
You can have Alexa ask Direct Energy for the following:
"Alexa, ask Direct Energy...
- ...Bill due date
- …What’s my balance?
- …how much was my last bill
- …what is my [weekly, monthly, or yearly] usage.”
- …Info about the company
- …what is my Refer A Friend code
*Use of the Direct Energy skill on Amazon's Alexa Service (the "Skill") is conditioned upon your acceptance of our Terms and Conditions. Please read all applicable rules, policies, and terms including those with Amazon.com ("Amazon"). Use of the Skill is voluntary. By installing the Skill, you are authorizing Direct Energy to share your account information with Amazon to fulfill your request, which will then go through the internet to your Alexa-enabled device. It's possible that your interactions with the Skill may be recorded. Consult your agreements with Amazon to learn more. Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Have a question about a plan or need help placing an order?
Call us: 1-888-548-7540
Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday
