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Looking for Direct Energy near You?

Find out where you can find Direct Energy offices and Home Service locations.

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Still Need Help?

In case of power outage or gas leak, please contact your local utility.

Residential Energy

Customer Service

1-855-227-9458

Move Your Service

1-855-227-9458

Email

Customer Service

Postal Service

Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6

Power Outage & Emergency

Natural Gas Distributor

Fortis BC
1-800-663-9911

Business Energy

Natural Gas - Sales and Customer Service

1-866-867-8167

(Mon - Fri: 7:00am-4:00pm PST)

Business Services - Sales

1-855-755-6386

(24 hours a day, 7 days a week)

Business Services - Customer Service

1-888-393-5553

(24 hours a day, 7 days a week)

Email

Energy

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Customer Service

Corporate

Residential Energy, Home Services & Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923

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EMERGENCY CONTACT INFORMATION

In case of a gas leak or other gas emergency, contact your local utility emergency line. Phone numbers are listed in the White pages of your telephone directory. If you need assistance locating a utility's emergency line, please contact your Telus operator or contact 9-1-1.