For your Home
Move Your Service
1-855-227-9458
Business Services
1-866-867-8167
(24 hours a day, 7 days a week)
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The list below provides phone numbers you can call for your customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.
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Support for Energy Customers
Residential Natural Gas
1-855-227-9458
(Mon - Fri: 7:00am-3:00pm PST)
Postal Service
Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6
Business Services
1-855-227-9458
(Mon - Fri, 7:00am-3:00pm PST)
Power Outage & Emergency
Natural Gas Distributor
Fortis BC
1-800-663-9911
Corporate
Residential Energy, Home Services & Corporate
Direct Energy
910 Louisiana
Houston, TX 77002
1-713-877-3500
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923
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