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The list below provides phone numbers you can call for your customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.


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For your Home

Move Your Service
1-855-227-9458

Business Services

1-866-867-8167
(24 hours a day, 7 days a week)

Support for Energy Customers

Residential Natural Gas

1-855-227-9458
(Mon - Fri: 7:00am-3:00pm PST)

Postal Service
Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6

Business Services

1-855-227-9458
(Mon - Fri, 7:00am-3:00pm PST)

Power Outage & Emergency

Natural Gas Distributor

Fortis BC
1-800-663-9911

Corporate

Residential Energy, Home Services & Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923

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