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Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

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Support for Energy Customers

Residential Natural Gas

(Mon - Fri: 7:00am-3:00pm PST)

Postal Service
Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6

Business Services

(Mon - Fri, 7:00am-3:00pm PST)

Email: Customer Service

Power Outage & Emergency

Natural Gas Distributor

Fortis BC


Residential Energy, Home Services & Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

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1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222

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