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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from natural gas to home services, rewards, products, and beyond.

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FortisBC 1-800-663-9911

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Energy

For your Home

Move Your Service

Email: Sign Up

Business Services

(24 hours a day, 7 days a week)

Email: Sign Up

Support for Energy Customers

Residential Natural Gas

(Mon - Fri: 7:00am-3:00pm PST)

Postal Service
Direct Energy
Suite 1850, 10303 Jasper Avenue
Edmonton, AB T5J 3N6

Business Services

(Mon - Fri, 7:00am-3:00pm PST)

Email: Customer Service

Power Outage & Emergency

Natural Gas Distributor

Fortis BC


Residential Energy, Home Services & Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222

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