Check Your Inbox! You Might Want to Read that E-mail from Direct Energy!

Good communication is the foundation of every healthy relationship, and that includes the one we have with you, dear customer. We enjoy talking to you, so we’re always searching for new and engaging ways to reach out to you with information about your service with Direct Energy. These efforts will include a range of helpful e-mails, so we wanted to share with you all the communication you might receive from us in 2015 and beyond!

Be on the lookout for the following digital missives from us:

  • Monthly Newsletters – We reach out to our customers once a month to share our newest promotions, upcoming events, energy efficiency tips, interesting blog posts, and general news we feel you’ll enjoy. It’s our way of saying “Hello!”
  • Weekly Usage E-mails – You’ll gain access to your energy usage data each week. This will help you learn how and when you’ve used energy so you can make better choices about how you use energy around the home.
  • Billing & Transactional E-mails – You’ll receive these notices each time a new bill is generated (typically once a month), a bill is paid, or other activity happens on your account. These are fairly important in the grand scheme of things.
  • Contract Information – We proactively reach out to you about renewal opportunities. Since we want to keep you as our customer, we’re happy to help with the renewal process.
  • Exclusive Offers – You can expect to receive a message of this nature any time there’s a new offer, promotion, or program we feel would be of interest to you. We’re always looking for ways to enhance your experience as our customer, so we want to give you the good stuff.
  • Rewards – All Direct Energy customers can enroll in one of our great reward programs, so we want to ensure you benefit from the program you selected. Specifically, we’ll let you know if you have a reward choice to make so you can log into your Online Account Manager to select your reward every 6 months.

Admittedly, not all of our customers will receive each of these e-mails. Unfortunately, we’re not able to deliver the Weekly Usage and Billing e-mails to our wonderful friends outside of Texas, but we’re sure to offer them as soon as the market in your state of residence permits it.

If you never receive anything from Direct Energy electronically, we probably don’t have your e-mail address on file in your Online Account Manager. To correct this lapse and become an “in the know” customer, simply visit, click the “Plan and Account Information” link in the “Account Management” section, and enter your e-mail address in the appropriate field!

Simply put – Direct Energy wants to stay in touch with you in as many ways as possible. You’ve entrusted us as your energy company, so we want to ensure that you’re an informed customer who makes the right choices for your home and family.

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6 thoughts on “Check Your Inbox! You Might Want to Read that E-mail from Direct Energy!

  1. Direct energy and center point are whomever needs to relay information to customer so we as customers can decided if we their service. I was told that a one time delivery charge to center point and now I have been charge another outrage fee and was told this will happen each and every month. This fee was decided in November from what the rep told me..I am pissed because this was not told to me when I signed up. Do we as customer have 50 to 70 dollars a month yo give to center point. I am outrage st this decision. Yvonne grant I have been a direct customer for more than 2 years and this is what I get. . well it stinks

  2. Hello there, Yvonne. I’m sorry to hear about this unfortunate situation. If you could please visit our social media team at and provide your account number, a friendly representative will be able to assist you with understanding this and all charges. Please understand that Direct Energy and CenterPoint typically do not coordinate their communication, as CenterPoint is the utility company for your area, while Direct Energy is your retail electricity provider. We do appreciate that you’ve been our customer for over 2 years, so we want to resolve your concerns.

    1. Good morning, Rita. At this time, Direct Energy does not have a “budget” or “balanced billing” type plan. We do offer a range of plan options in most states, including a range of fixed-rate plans across a variety of term lengths.

  3. I was a direct energy customer for a couple years. I would not recommend this company to anyone. When the contract ran out they sent a notice that if we did nothing they would renew it. The detail they sort of gloss over is that they renew it with a plan that doubled my gas bill. When I contacted their customer service they told me it was my fault for letting them renew it and that they could give me a better deal but it would take two months for the reduced price to kick in. I asked why they would they not automatically renew an existing customer with their best rate and representative went back on his rant that it was my fault. I told him I would rather not do business with a company that treats their customers this way and he went back on his rant that it was my fault. I told him I would rather give my business to any other provider than direct energy and did! If this company offered me free gas I wouldn’t trust them!

    1. Good morning, Mark. I am sorry to hear you had such a negative experience with Direct Energy and our Customer Care team. While I cannot speak to your situation directly, electricity companies like Direct Energy cannot renew customers automatically to a new fixed-rate plan when their old one expires. When a fixed-rate plan expires and you haven’t selected a new plan, you are typically moved to a variable-rate plan. If you rolled to a variable-rate plan when your fixed-rate plan expired and then selected a new fixed-rate plan, it can take a couple of billing cycles for that new rate to go into effect.

      Again, I do apologize for the frustrations you have with our company, though we do welcome the opportunity to get it right the next time.

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