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A Note from Direct Energy on Coronavirus

COVID-19 - Online Resources

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Customers are experiencing longer than normal hold times at our call center. Please utilize the online resources below and stay safe.

Your safety and peace of mind is of utmost importance to us. We at Direct Energy want to let you know that we are committed to you and to ensuring that we continue to power and protect your home, no matter how extreme the weather or circumstance.

Like you, we have been closely monitoring reports and guidance on COVID-19 (Coronavirus) from the Centers for Disease Control (CDC). Rest assured that we have taken action and our team is fully prepared to ensure that we continue to provide the energy and services you expect and deserve from us.

Online Account Manager

To save you time and provide you flexibility, we have recently updated our Online Account Manager, available 24/7, to help you manage your account anytime, anywhere, on any device. It is your personal one-stop shop to track your usage, view your plan and much more.

We encourage you to re-familiarize yourself with your Online Account Manager if you haven't visited in a while and to take advantage of all of our new features.

If you haven't set up your online account yet, we encourage you to do so - it is quick and easy.

Frequently Asked Questions

Visit our frequently asked questions on outages, our services and more.

Contact Us

Get in touch with our dedicated support team by sending a message via our contact us page.

For additional information about COVID-19, visit the Centers for Disease Control at cdc.gov or your local health department website.

Especially during these times, energy for your home and all the things that depend on it is critical. Please make sure all of your contact information is up-to-date so that we can keep you informed and updated.

Please stay safe, and thanks for choosing Direct Energy.

What to Do When You're Stuck at Home

Check out our tips and ideas on how to keep your family entertained and how to save energy while you spend more time at home.

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Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday

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