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We're In This Together
Supporting our customers and communities is at the center of everything we do.
With the unprecedented impacts of COVID-19, we're working to provide additional help to our customers, communities, and those on the frontlines.
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Power with a Purpose
A lot has changed, but one thing remains the same: our purpose and commitment to the homes and communities we serve.
For Our Customers
Our customers have many resources available to them during this uncertain time.
For Our Frontline Heroes
We're supporting our frontline heroes so vulnerable kids get the care they need.
For Our Community
Learn more about how we're helping our neighbors and how you can show your support.
Supporting Our Customers
If you're finding that your current energy plan isn't meeting your needs, then we're here to help you find a plan that can. And if you've fallen on tough times, we have a list of resources available to you.
Supporting Our Frontline Heroes
As we battle this health crisis, support for the hospitals and our healthcare workers is needed now more than ever.
Direct Energy is a proud partner of Children's Miracle Network Hospitals®, and we're proud to support their Children's Hospitals COVID-19 Impact Fund to ensure that 170 children's hospitals across North America have the resources they need to care for the most vulnerable kids.
Supporting our Community
Neighbor-to-Neighbor
Direct Energy's Neighbor-to-Neighbor Bill Assistance Program helps Texans in need pay their electricity bills.
Help Local Businesses
As we practice social distancing and take additional measures to stay safe, local businesses are among many groups feeling the economic impacts of COVID-19.
We're here to support our communities by connecting our customers to special offers from local businesses.
We're Here to Help
Whether you're wondering what options you have for paying your electricity bill, want to keep the family entertained or want to switch electricity plans, we're here to support you and your family every step of the way.
Have a question about a plan or need help placing an order?
Call us: 1-866-348-4193
Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday
