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We're In This Together

Supporting our customers and communities is at the center of everything we do.

With the unprecedented impacts of COVID-19, we're working to provide additional help to our customers, communities, and those on the frontlines.

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Supporting Our Community During COVID-19

Power with a Purpose

A lot has changed, but one thing remains the same: our purpose and commitment to the homes and communities we serve.

For Our Customers

Our customers have many resources available to them during this uncertain time.

For Our Frontline Heroes

We're supporting our frontline heroes so vulnerable kids get the care they need.

For Our Community

Learn more about how we're helping our neighbors and how you can show your support.

Supporting our Texas Customers

Supporting Our Customers

If you're finding that your current energy plan isn't meeting your needs, then we're here to help you find a plan that can. And if you've fallen on tough times, we have a list of resources available to you.

Supporting Our Frontline Heroes

As we battle this health crisis, support for the hospitals and our healthcare workers is needed now more than ever.

Direct Energy is a proud partner of Children's Miracle Network Hospitals®, and we're proud to support their Children's Hospitals COVID-19 Impact Fund to ensure that 170 children's hospitals across North America have the resources they need to care for the most vulnerable kids.

Supporting our Neighbors and Frontline Heroes
Supporting Our Community

Supporting our Community


Direct Energy's Neighbor-to-Neighbor Bill Assistance Program helps Texans in need pay their electricity bills.

Help Local Businesses

As we practice social distancing and take additional measures to stay safe, local businesses are among many groups feeling the economic impacts of COVID-19.

We're here to support our communities by connecting our customers to special offers from local businesses.

We're Here to Help

Whether you're wondering what options you have for paying your electricity bill, want to keep the family entertained or want to switch electricity plans, we're here to support you and your family every step of the way.

Online Resources

Your safety and peace of mind is of utmost importance to us. We've gathered a list of our online resources helping to ensure that we continue to power and protect your home, no matter how extreme the weather or circumstance.

Stuck At Home?

Join us in #FlatteningTheCurve with these helpful tips and resources during the COVID-19 pandemic.

We're Here to Help

As we practice social distancing, we're spending more time at home. And as more warm weather comes our way, you may notice your home energy usage increase. Let us help you pick a plan to suit your changing energy needs.

Have a question about a plan or need help placing an order?

Call us: 1-866-348-4193

Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday

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