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A Note from Direct Energy on Coronavirus

COVID-19 - Online Resources

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Your safety and peace of mind is of utmost importance to us. We at Direct Energy want to let you know that we are committed to you and will continue to power and protect your home, no matter how extreme the weather or circumstance.

Like you, we have been closely monitoring reports and guidance on COVID-19 (Coronavirus) from the Centers for Disease Control (CDC). Rest assured that we have taken action and our team is fully prepared to ensure that we continue to provide the energy and services you expect and deserve from us.

Online Account Manager

To save you time and provide you flexibility, we have recently updated our Online Account Manager, available 24/7, to help you manage your account anytime, anywhere, on any device. It is your personal one-stop shop to track your usage, view your plan and much more.

We encourage you to re-familiarize yourself with your Online Account Manager if you haven't visited in a while and to take advantage of all of our new features.

Frequently Asked Questions

Visit our frequently asked questions on billing, outages, our services and more.

Contact Us

Get in touch with our dedicated support team by sending a message via our contact us page.

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Additional Information

For additional information about COVID-19, visit the Centers for Disease Control at or your local health department website.

Especially during these times, energy for your home and all the things that depend on it is critical. Please make sure all of your contact information is up-to-date so that we can keep you informed and updated. Also, enroll in auto-pay and e-bill to save yourself time, provide peace-of-mind and give yourself one less thing to do.

Please stay safe, and thanks for choosing Direct Energy.

Additional Resources

We're All In This Together

Life is changing all around us, but we are all in this together. Direct Energy is proud to support its customers, those on the frontlines, as well as the communities we serve.

What to Do When You're Stuck at Home

Check out our tips and ideas on how to keep your family entertained and how to save energy while you spend more time at home.

Supporting Our Local Businesses

Although we can't gather together right now, we can come together to help businesses in our neighborhood and enjoy our favorites from home.

Have a question about a plan or need help placing an order?

Call us: 1-866-348-4193

Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday

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