They make everything so easy and are always friendly.
Posted by Misty W.
Customer service is amazing by phone or by chatting online.
Posted by Maryah B.
I love my electric company. Friendly employees and I have had the same service for 11 years.
Posted by Jabin E.
The rate outlines the price you pay for your energy usage. The rate does not include charges from your local utility that may be incurred to cover delivering energy to your home.
When you sign up for a plan, your start date depends on when your local utility reads your meter. Your service will usually start on the next meter read date after your enrollment is finalized. Different utilities have different meter reading schedules, so check with your utility for details.
If you haven't already, you'll first need to create an account with your local utility. Unless you're moving, you should already have an account.
Have your utility account information on hand when you're ready to enroll. We'll ask you for this information so that your utility can connect you to service with us.
You can sign up by clicking "SELECT PLAN" above. If you are moving to a new address, just fill out your service address information for your new home. If you are switching suppliers, we will notify your current supplier of your switch.
*The Amazon Prime Membership ("Prime") offer is available on qualifying "On Us" plans only. You must have a valid email address to participate in the offer. You will receive a Prime Membership Promotional Code ("Promo Code") by email after your first full invoice payment. The Promo Code will cover the cost of your first Prime period for up to 12 months. If you are new to Amazon Prime, you will need to sign up during the redemption process. The second 12-month Promo Code will be sent no later than 2 months before the expiration of your first Promo Code. Prime has a value of $139/year. You must remain enrolled in the qualifying "On Us" plan, and your account must not be in arrears, pending cancellation, or inactive to receive each Promo Code. Offer subject to change. Prime is subject to Amazon Prime Terms and Conditions. Visit amazon.com/prime for more information. Your Amazon Prime membership automatically renews for the membership fee in effect at the time of renewal plus applicable taxes. Amazon Prime Membership Codes cannot be transferred or resold. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. All Amazon ®, & © are IP of Amazon.com, Inc. or its affiliates.
†Green energy plans are supported 100% by Renewable Energy Certificates (RECs) that are purchased and retired in an amount sufficient to match your annual consumption. RECs are a tradeable, non-tangible energy commodity in the United States that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource like biomass, hydro, solar or wind. Please see your Terms of Service for more information.
^New residential customers only. Free Power Nights start daily at 7 p.m. and end daily at 11 p.m. Direct Energy reserves the right to profile or estimate hourly consumption if the Electric Distribution Company's (EDC) interval usage information is deemed incorrect or impartial based on the EDC's summary usage. Direct Energy also has a right to use EDC interval usage with a meter multiplier as actual and true usage. Please see the Contract Summary for more information and other applicable fees for this plan. Other Terms and Conditions may apply.
§New residential customers only. Free Weekends start Friday at 6 p.m. and end Sunday at 11:59 p.m. Illustrated prices are based on usages of 1,000 kWh per month. Direct Energy relies on information provided by the Electric Distribution Company (EDC) for interval usage information. Direct Energy reserves the right to estimate hourly consumption if the summary from the EDC is found to be incorrect or impartial. Estimated price calculations are based on assumed percentages as shown occurring during the designated free period for each billing period. Estimated price per kWh may vary depending on consumption. Please see the Contract Summary for more information and other applicable terms and conditions.