When you sign up with a fixed-rate natural gas plan from Direct Energy in British Columbia, you will still receive that natural gas and your bill from FortisBC. This utility company serves approximately 1.1 million customers in more than 135 communities across British Columbia. They have provided helpful resources to help you understand your natural gas bill.
As stated on the "Understanding Your Bill" page from FortisBC:
FortisBC has also provided this helpful video:
When you sign up with a fixed-rate natural gas plan from...
If you need to set up a Payment Arrangement for a bill, you should contact your local British Columbia utility company to make a plan to pay your balance.
Natural Gas Distributor
If you have any questions about the specific natural gas charges on your bill from Fortis BC, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your total bill, please contact Fortis BC at 1-800-663-9911.
You will continue to send payment for your monthly natural gas bill to Fortis BC.
You should contact Fortis BC at 1-800-663-9911 to request a change to your payment due date.