I am not satisfied with the gas contract and want to cancel, how do I contact Direct Energy?

You can end this contract without cost or payment within 10 calendar days. After that date, you may end this contract with NO EXIT FEES on any annual anniversary date of your enrollment.

To contact Direct Energy, please call Customer Service at 1-855-227-9458 or e-mail us at bc@directenergy.com.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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