Sign Up with Direct Energy Frequently Asked Questions for British Columbia, Sign Up with Direct Energy

Sign Up with Direct Energy FAQs

  • Why does the utility company allow me to switch to Direct Energy?

    After deregulation, state commissions no longer allowed utilities to profit from supplying natural gas and electricity to you. Utilities can, though, make a profit on the distribution portion of your commodities. , your decision to choose a third-party supplier doesn't affect your utility's finances. You can see both your supply charges and your distribution charges as line items on your monthly bill.

    Most utility companies offer programs to educate customers about deregulation and energy choice. In fact, a competitive marketplace fosters enhanced services and price benefits, since retail energy suppliers can offer pricing packages that utility companies...

  • What if I want to cancel this contract after completing the verification process?

    You can end your new Direct Energy contract without cost or payment within 10 calendar days after the verification process has been completed. After that date, you may end this contract with NO EXIT FEES on any annual anniversary date of your...

  • Are there any fees required to sign up with Direct Energy?

    There are no enrollment fees to choose us as your electricity and/or natural gas...

  • How do I sign up with Direct Energy?

    Enrolling for service with Direct Energy is simple, and you can do it over the phone or via the web, depending upon your location in our service area. There will be no service interruptions, no hassles, and in most areas of North America, you'll receive the same monthly bill as always from your local utility...

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