Glossary Frequently Asked Questions for Connecticut, Glossary

Glossary FAQs

  • What is a non-recurring fee?

    Non-recurring fees are charges from your local distribution utility, or Transmission and Distribution Utility (TDU), such as Oncor Electric Delivery, CenterPoint Energy, and Texas New Mexico Power, and may include items such as a new service initiation fee, a connection fee, a disconnection fee, or a meter-reading fee if you requested a meter reading outside of your normal billing cycle.

    These charges are listed separately on your monthly bill and are not from Direct Energy. However, because we are your retail electric provider, we are required to pass them on to...

  • What does kWh mean?

    The term "kWh" stands for kilowatt-hour and is the unit of measurement for your electricity use over...

  • What are distribution charges?

    These are the fees that your local utility company charges you to deliver the electricity or gas supply to your location .These charges are assessed in addition to the cost of electric or gas generation service. Your utility company charges these fees no matter which retail company you choose as your electric or natural gas generation...

  • What are transmission charges?

    These are charges assessed by your local utility company on your bill for the cost of moving high voltage electricity from the facility that generates that electricity through the distribution lines of your electric distribution company. In the case of natural gas, these are the charges to move natural gas through the pipeline to your...

  • What is electricity and natural gas deregulation?

    Historically, your natural gas and electricity were supplied and delivered to you exclusively by the local utility company for your area, also known as the Local Distribution Company (LDC). The energy industry across the country started moving towards deregulation in the mid-1980's, giving you the power to choose an energy service provider.

    Until this time, you had no ability to choose a supplier or a pricing plan that fit your needs. Deregulation un-bundled the supply and delivery portions, allowing competition. Today you can buy natural gas and electricity at a competitive price from the supplier of your choice. Your utility company will continue to deliver your energy; maintain pipes, lines, and wires; read your meter; and respond to any emergencies.

    The power of choice, made possible by energy deregulation, fosters competition and gives you more control than...

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