Frequently Asked Questions

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  • Billing Information

    • If I choose Direct Energy, how will I be billed?

      You will receive a bill from Direct Energy for each billing cycle you are our customer. This bill will contain your usage charges (assessed by us) and any transmission and delivery charges (assessed by the utility company for...

    • Will my bill look different if I choose Direct Energy?

      Yes. In Texas, each Retail Electric Provider (REP) is responsible for the billing for all its customers. So any time you switch to a different REP for your Texas electricity service, your bill could look different. It might retain...

    • How would I be billed?

      Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

    • What happens to my budget plan when I switch to Direct Energy?

      Any plan or payment arrangement you had with your previous electricity company will not carry over to Direct Energy. If you are looking for a leveled or average billing plan specifically, please visit our FAQs for more information....

    • How can I receive assistance paying my Direct Energy bill?

      Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include: Payment Extension Plan: a short-term extension of the due date for full payment of past-due...

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