Frequently Asked Questions

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  • Billing Information

    • Will my bill look different if I choose Direct Energy?

      Yes. In Texas, each Retail Electric Provider (REP) is responsible for the billing for all its customers. So any time you switch to a different REP for your Texas electricity service, your bill could look different. It might retain...

    • How would I be billed?

      Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

    • What happens to my budget plan when I switch to Direct Energy?

      Any plan or payment arrangement you had with your previous electricity company will not carry over to Direct Energy. If you are looking for a leveled or average billing plan specifically, please visit our FAQs for more information....

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

    • How does a Payment Arrangement work with Direct Energy?

      In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

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