Frequently Asked Questions

Billing Information FAQs

  • Will my bill look different if I choose Direct Energy?

    Yes. In Texas, each Retail Electric Provider (REP) is responsible for the billing for all its customers. So any time you switch to a different REP for your Texas electricity service, your bill could look different. It might retain...

  • How would I be billed?

    Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

  • What happens to my budget plan when I switch to Direct Energy?

    Any plan or payment arrangement you had with your previous electricity company will not carry over to Direct Energy. If you are looking for a leveled or average billing plan specifically, please visit our FAQs for more information....

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • How does a Payment Arrangement work with Direct Energy?

    In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

  • How do I change the name on my Direct Energy account?

    In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

  • How can I pay my Direct Energy bill?

    Direct Energy offers a range of ways for you to pay your Texas electricity bill. Online: You can make a payment by logging into your Online Account Manager and following these directions: Hover over Billing & Payments tab...

  • How can I receive assistance paying my Direct Energy bill?

    Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include: Payment Extension Plan: a short-term extension of the due date for full payment of past-due...

  • What do I do if I notice an error on my bill?

    If you have any questions about the electricity charges on your Direct Energy bill in Texas, please contact our Customer Care Team at 1-855-461-1926.

  • Where do I send my payment after I switch to Direct Energy?

    Once you switch to Direct Energy as your Texas electricity company, you will pay your bill to us each month. Visit our Billing and Payment FAQ's to view the various ways you can pay your bill to us.

  • Who do I contact to change my payment due date?

    Please call a customer service representative to see if you are eligible. We can only change your due date for up to 10 days in the future of your current bill due date.

  • If I choose Direct Energy, how will I be billed?

    You will receive a bill from Direct Energy for each billing cycle you are our customer. This bill will contain your usage charges (assessed by us) and any transmission and delivery charges (assessed by the utility company for...

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