Disconnection, Reconnection, power outages for monthly-billed and prepaid customers FAQs for Global

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• Disconnections and Reconnections For All Customers

  • I just paid my bill. When will my power be reconnected?

    Monthly Billed customers:As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for...

  • Why is my power disconnected?

    Your power could be disconnected for two principal reasons: Your area is experiencing a temporary power outage due to complications with the electricity grid. Monthly Billed customers-You have an overdue unpaid balance...

  • My electricity was turned off. How can I get it reconnected?

    Monthly Billed customers: If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-888-487-0399. Service will be reconnected once you have paid your outstanding balance...

  • Why do I have a power outage in my area?

    You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You...

  • How do I report a power outage?

    To report a power outage in Texas, please contact your local utility company: Houston and Surrounding Area CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free) Outage Tracker / CNP Area Texas-New Mexico...