Disconnection, Reconnection, power outages for monthly-billed and prepaid customers FAQs for Global

You Are Viewing FAQs Categories for Disconnection, Reconnection, power outages for monthly-billed and prepaid customers

  • Disconnections and Reconnections For All Customers

    • I just paid my bill. When will my power be reconnected?

      Monthly Billed customers:As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for...

    • Why is my power disconnected?

      Your power could be disconnected for two principal reasons: Your area is experiencing a temporary power outage due to complications with the electricity grid. Monthly Billed customers-You have an overdue unpaid balance...

    • My electricity was turned off. How can I get it reconnected?

      Monthly Billed customers: If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-888-487-0399. Service will be reconnected once you have paid your outstanding balance...

    • Why do I have a power outage in my area?

      You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You...

    • How do I report a power outage?

      To report a power outage in Texas, please contact your local utility company: Houston and Surrounding Area CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free) Outage Tracker / CNP Area Texas-New Mexico...

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.