My electricity was turned off. How can I get it reconnected?

  1. Monthly Billed customers: If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-888-487-0399. Service will be reconnected once you have paid your outstanding balance in full.

    For payments received between 8:00 a.m. and 7:00 p.m. on a business day, Direct Energy will send a reconnect order to the local Transmission and Distribution Utility (TDU, also known as your local utility), who will reconnect service no later than the close of the next business day. The TDU must have access to the meter in order to reconnect service.

    Note: A premium charge may be applied by the TDU to turn on your meter outside of normal business hours.

  2. Prepaid customers: If you have been disconnected due to a $0 balance, please go to www.oam.directenergy.com/quick/pay to make a payment. Service will be reconnected once you have a balance that is greater than $0.

    As a prepaid customer, you have a digital Smart Meter. Therefore, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. If there are complications such as lack of signal to your meter, it could take 24-48 hours to reconnect power.

    3. Monthly billed and prepaid customers: If your disconnection is not related to a non-payment issue or you would like to obtain an estimated time frame in which your power will be reconnected, please contact your TDU. This information is provided below by area:

    Houston and Surrounding Area

    Dallas/Fort Worth and Surrounding Areas

    South Texas

    West Texas

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