Why is my power disconnected?

Your power could be disconnected for two principal reasons:

  1. Your area is experiencing a temporary power outage due to complications with the electricity grid.
  2. Monthly Billed customers-You have an overdue unpaid balance that has caused a disconnection or Pay-As-You-Go customers: You have a $0 balance with Direct Energy.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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