How does an agency pledge work with Direct Energy?

If your account receives an agency pledge, you are enrolled in an Payment Extension. The agency who pledged money to your account has 45 days to send payment to us to credit your account. It is still your responsibility to pay any remaining balance the agency did not cover, as well as any future invoices that are created. This plan will protect your account from disconnection for the amount the agency agreed to pledge only.

When the pledge is paid, the account protection will end. Any remaining balance left overdue will be your responsibility to pay and you may be disconnected for this remaining balance. Please refer to information provided by the agency for the schedule of pledge payments you are set to receive.