What if my agency pledge is expired but my account balance did not change?

You will have to contact the agency who made the pledge and confirm that the payment was sent to Direct Energy. The agency can call us if there are any discrepancies. If you have any questions, please contact Customer Service at 1-888-305-3828.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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