How does a Deferred Payment Plan work with Direct Energy?

A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments.

You are eligible for a Deferred Payment Plan if you meet these criteria:

  1. No Insufficient Funds payments in the last 30 days;
  2. No more than two (2) Insufficient Funds payments on your account in the last 12 months;
  3. No Broken Payment Extensions in the last 90 days;
  4. No Broken DPP's in the last six (6) months; and
  5. You make the required 50% Down payment.

A DPP can only be set up for the entire balance. A DPP arrangement can be set up for two to five equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

If you are interested in this payment option, please log into your online account or call Customer Service at 1-888-305-3828.

Support for COVID-19

We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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