Frequently Asked Questions

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• Refer-A-Friend

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.

  • How long will it take to receive my $50 reward?

    If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy and paid their first bill in full and on time, you will receive your Direct Energy $50 Visa® Prepaid...

  • Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?

    No, you can call customer care at 1-855-461-1926 with your referrer's number within 24 hours after you complete your enrollment.

  • How do I find my referral code?

    Visit www.directenergy.com/refer-a-friend or log into your online account.

  • How many $50 Direct Energy Visa^® Prepaid Cards can I receive?

    There are no limits. For every eligible referral that is successful, you get a Direct Energy $50 Visa® Prepaid Card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions...

• Direct Your Energy Insights Tool

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each...

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill.

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your Energy.

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better...

  • How does Direct Your Energy determine my usage by appliance?

    Direct Energy uses your monthly usage, your home profile information, weather data and proprietary algorithms to determine estimates of how key home systems and appliances use energy. We are able to estimate appliance usage...

• Echo Dot

  • What are some utterances and intents I get with the Direct Energy Skill?

    Intents and Utterances {date} – Means a time lapse defined as one of the following: {month} – Means the name of a month (E.g.: September). A specific day: January 15th, 2017 A specific month: March 2018 A specific...

  • What phrases does Alexa recognize?

    Billing Balance What's my balance? How much I owe? Bill due date What do I still owe? Bill {date} bill How much was my last bill? How much was my bill for {date} My last bill General Others Help About...

  • Who is Alexa and what is an Alexa skill?

    Alexa is Amazon's voice service, accessed through the Echo Dot. Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you...

  • What is an Echo Dot?

    Echo Dot is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set music alarms, read audiobooks from Audible,...

  • How do I set up the Direct Energy skill?

    To set up the Direct Energy skill you will need to download the Alexa App, create a Direct Energy Account and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is...

• Online Account Manager

  • What information do I need to set up my Online Account Manager?

    If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest b...

  • What are the Username and Password requirements for Online Account Manager?

    Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces. Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...

  • How do I use my Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...

• Direct Energy Products and Services

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

  • What is the advantage of a fixed-rate energy plan?

    When you sign up for a fixed-rate plan, you are locked in a specific rate for the length of the contract term. This rate is based on what Direct Energy thinks the market will behave like over the length of the contract term; and...

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower. During busy afternoon and evening hours, when everyone is using...

  • What is a Rate Plan Summary?

    A Rate Plan Summary provides a summary of the plan details, including the rate, included fees and any other important facts that you should know about before you sign up. Depending on where you live, it may also be referred to...

  • What is the cancellation fee or early termination fee for my plan?

    If you cancel your Direct Energy electricity or natural gas service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your contract and your...