Plans, Products, and Services FAQs for Global

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• Refer-A-Friend

  • What happens to my bill credits if I cancel my Direct Energy service?

    You must remain a Direct Energy customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with Direct Energy and/or switch to another Retail Energy Provider, bill credits will be applied...

  • How many bill credits can I receive?

    There are no limits. For every eligible referral that is successful, you get a $75 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.

  • How do I find my referral code?

    Visit www.directenergy.com/refer-a-friend or log into your online account.

  • How does someone qualify for Refer-A-Friend?

    Qualified Referral must satisfy all Direct Energy enrollment requirements and remain a Direct Energy customer for at least 10 consecutive days.

• Direct Your Energy Insights Tool

  • How can I compare my billing periods?

    When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous...

  • When do I receive a weather alert email?

    If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events...

  • When do I receive usage alert emails?

    If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy...

  • How can I stop receiving usage alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

  • How can I stop receiving weather alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

• Direct Energy Products and Services

  • I'm on a variable-rate plan. What will my rate be each month?

    With a month-to-month plan, you can enjoy the convenience of a flexible rate with no contract or cancellation fee. Your price may fluctuate month to month based on market conditions. You can also change to any other plan without...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

• Support Green

  • What is a Renewable Energy Credit?

    A Renewable Energy Credit (REC) is a "tradeable, non-tangible energy commodity in the United States that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource like...

• Mobile Wallet

  • How do I use the Direct Energy Mobile Wallet features?

    On an Apple device: Open your wallet app Click your Direct Energy bill Click the button at the bottom right of your card to open a list of options On an Android: Open your Google Pay app Click "Passes" at the...

  • What notifications will I receive from Direct Energy Mobile Wallet?

    We will remind you about your payment due date, let you know when we've received your payment and tell you that your new bill has arrived. You can manage your notifications to choose how and when you want to be notified. Will...

  • Can I opt-out of notifications from Mobile Wallet?

    Yes. On Apple Wallet, you can flip the Automatic Updates switch on the action screen or tap Remove Pass to stop notifications. On Google Pay, you can access the settings within the app to turn off notifications from us or you...

  • What is Direct Energy Mobile Wallet?

    The Direct Energy Mobile Wallet allows you to place your Direct Energy bill in your phone's mobile wallet app for easy access and quick payment right from your smartphone. Set it up once and it will automatically update as you...

  • Do I have to add the Direct Energy Mobile Wallet to my wallet app every billing cycle?

    No, enroll once and we'll automatically update your Wallet as you pay or receive a new bill from us.