What do I need to have before I can start using Hive products?

To use any of the Hive products, you will need the following:

  1. An existing Internet connection; and
  2. A router with a spare ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using an up-to-date operating system or a device running an up-to-date Android operating system.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.


© 2018 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market. Norton Secured