When does my new rate go into effect after I renew my plan?

If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

© 2018 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market. Norton Secured