Can I have service start or end on the same day I transfer my service?

In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day. This is called a Same Day Turn-On and there is an additional fee involved. If you select Same Day Turn-On service, you will be assessed a one-time fee on your first bill with Direct Energy, as determined by the Transmission & Distribution Utility Provider (also known as the TDSP or utility company) for your area.

Typically, if a customer places a Same Day Turn-On Order and pays all the necessary fees (including any required deposit amount), service for the customer will begin within 24 hours. Ultimately, the time frame for a Priority Move-In is determined by the TDSP technician workload. Unfortunately, you cannot request to end service on the same day you request your transfer. It takes 3 days for Direct Energy and the TDSP in your area to process and complete your service termination request.

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