What payment options are available through Direct Energy LP?

You may pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with one of our customer care representatives.

Pay your bill by mail

Send a check with the relevant account information to:
Direct Energy
P.O. Box 660896
Dallas, TX 75266-0475

Pay your bill over the phone

If your bill is due before April 18th, 2022: Please call 1-888-925-9115. Customer care agents are available 8:00 am - 5:00 pm CT, Monday - Friday.

If your bill is due on April 18th, 2022 or later: Please call 1-833-480-7834. Customer care agents are available from 7:00am – 7:00pm CST, Monday through Friday.

Pay your bill in person

Direct Energy LP offers hundreds of payment locations across Texas. Please visit directenergy.com/payinperson to find a convenient payment location near you.

Pay your bill through your bank

If you have set up bill payments through your bank or other financial institution, please update the payee to Direct Energy at the address listed above.

Online bill pay and automatic payments

Make quick and secure monthly payments — or set up automatic payments — via your Direct Energy online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card.

Quick Pay

Make an online payment without logging in to your account at DirectEnergy.com/quickpay.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us