Paying Your Bill with Direct Energy Frequently Asked Questions for Illinois, Paying Your Bill with Direct Energy

Paying Your Bill with Direct Energy FAQs

  • How long does it take before my payment is posted to my Online Account Manager?

    Because you submit your payment to your utility company in Illinois and not Direct Energy, payments may take up to 2 business days to post and reflected within your Online Account Manager.

    Electricity Utility

    • Ameren - 1-800-755-5000
    • COMED - 1-800-334-7661

    Natural Gas Utility

    • Nicor Gas - 1-888-642-6748
    • Peoples Gas - 1-866-556-6002

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