Frequently Asked Questions

Renew Your Contract FAQs

  • When does my new rate go into effect after I renew my plan?

    If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.

  • How do I know when it's time to renew my plan?

    Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via email, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...

  • How do I renew my plan with Direct Energy?

    You can easily renew your existing Direct Energy service online. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, email and/or via Online Account Manager...

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