Plans, Products, and Services FAQs for Ma

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• Refer-A-Friend

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.

  • How do I find my referral code?

    Visit www.directenergy.com/refer-a-friend or log into your online account.

  • How does someone qualify for Refer-A-Friend?

    Qualified Referral must satisfy all Direct Energy enrollment requirements and remain a Direct Energy customer for at least 10 consecutive days.

  • Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?

    No, you can call customer care at 1-888-548-7540 with your referrer's number within 24 hours after you complete your enrollment.

  • How long will it take to receive my reward?

    If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy and paid their first bill in full and on time, you will receive your Direct Energy $50 Visa® Prepaid...

• Direct Your Energy Insights Tool

  • What will I find on the Direct Your Energy dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you. The tools include: A dynamic graphical overview of your past...

  • How does Direct Your Energy compare my usage to that of my peers?

    Direct Your Energy compares your home's total energy usage to the average energy usage for homes of similar size, amenities, usage patterns, location, and other attributes. Filling out your Home Profile is an easy way to increase...

• Direct Energy Products and Services

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...