Online Account Manager FAQs

What information do I need to set up my Online Account Manager?

If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest...

What information do I need to retrieve my Online Account Manager Password?

To reset your password, you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to enter your account number. Last, you will need to verify the security question you entered during your account registration process. Once all fields are verified, you will receive an email with the username on...

What information do I need to retrieve my Online Account Manager Username?

To reset your username you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to verify the security question you entered during your account registration process. Once both are verified, you will receive an email with the username on file or a link to reset your...

What are the Username and Password requirements for Online Account Manager?

Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

How Do I Use My Online Account Manager?

You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online.

If you have not created an account previously, go here to register your account now.

You will need to click the "Pay My Bill" link located in the top navigation menu and then make a one-time bill payment.

If you don't have or have forgotten your User Name and Password, you can go to the "Forgot Username" or "Forgot Password" link for assistance. Furthermore, you can also call Customer Service at 1-855-461-1926 to speak with a representative for assistance.