Frequently Asked Questions
Online Account Manager FAQs
What information do I need to retrieve my Online Account Manager Username?
To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.
What information do I need to retrieve my Online Account Manager Password?
To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...
How do I use my Online Account Manager?
You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...
What information do I need to set up my Online Account Manager?
If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest b...
What are the Username and Password requirements for Online Account Manager?
Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces. Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.
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