Paying Your Bill with Direct Energy Frequently Asked Questions for Massachusetts, Paying Your Bill with Direct Energy

Paying Your Bill with Direct Energy FAQs

  • How long does it take before my payment is posted to my Online Account Manager?

    Because you submit your payment to your utility company in Massachusetts and not Direct Energy, payments may take up to 2 business days to post and reflected within your Online Account Manager.

    Electricity Utility

    • National Grid (Greater Boston Area) - 1-800-233-5325
    • National Grid (Long Island) - 1-800-867-5222
    • National Grid (All Other Areas) - 1-800-548-8000
    • Eversource Energy - 1-800-592-2000

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