Frequently Asked Questions
Paying Your Bill with Direct Energy FAQs
How long does it take before my payment is posted to my Online Account Manager?
Because you submit your payment to your utility company in Massachusetts and not Direct Energy, payments may take up to 2 business days to post and reflected within your Online Account Manager. Electricity Utility National...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Direct Energy
-
Electricity
Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
Business Rates -
Natural Gas
Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
Business Rates -
Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn More
- Learn
- Sign Up
- Call Us: 1-855-461-1926
