Frequently Asked Questions

Echo Dot FAQs

  • What are some utterances and intents I get with the Direct Energy Skill?

    Intents and Utterances {date} – Means a time lapse defined as one of the following: {month} – Means the name of a month (E.g.: September). A specific day: January 15th, 2017 A specific month: March 2018 A specific...

  • What phrases does Alexa recognize?

    Billing Balance What's my balance? How much I owe? Bill due date What do I still owe? Bill {date} bill How much was my last bill? How much was my bill for {date} My last bill General Others Help About...

  • Who is Alexa and what is an Alexa skill?

    Alexa is Amazon's voice service, accessed through the Echo Dot. Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you...

  • What is an Echo Dot?

    Echo Dot is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set music alarms, read audiobooks from Audible,...

  • How does the Echo Dot work?

    When you want to use Echo Dot, simply say the wake word, "Alexa," and Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.

  • Do I need Wi-Fi to use the Echo Dot?

    Yes, Wi-Fi is required in order to use the Echo Dot.

  • How do I speak to Alexa?

    It's easy to talk to Alexa. If you need her to do something with Direct Energy, start by saying "Alexa, ask Direct Energy," or "Alexa, tell Direct Energy..." It's just like asking a friend to help you out!

  • What are intents and utterances?

    An intent is what a user is trying to accomplish. Utterances are the specific phrases that people will use when making a request to Alexa.

  • Where can I find the Direct Energy skill?

    You can find the Direct Energy skill on the Amazon Alexa app, as well as on, ready to be enabled.

  • Can I turn off the microphone on the Echo Dot?

    Yes, you can turn off the microphone on the Echo Dot by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake...

  • Does the Echo Dot work with my Hive?

    Yes. You can connect compatible smart home devices to Alexa using Alexa smart home skills. See for compatible smart home devices.

  • Do I have to be a Prime member to use the Echo Dot?

    No, an Amazon Prime membership is not required to use the Echo Dot.

  • How do I set up the Direct Energy skill?

    To set up the Direct Energy skill you will need to download the Alexa App, create a Direct Energy Account and add the Direct Energy Skill. For more information on setup please visit: There is...

  • How does Alexa work with smart home devices?

    Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices . You can connect compatible smart home devices to Alexa...

  • My Amazon Echo stopped working! What do I do?

    Contact Amazon's customer service, and they'll be more than happy to assist you.

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