Billing FAQs for Michigan

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Michigan utility company to make a plan to pay your balance. Natural Gas Utility Consumers Energy - 1-800-477-5050 DTE Gas - 1-800-947...

  • What do I do if I notice an error on my bill?

    If you have any questions about your natural gas charges on the bill you receive from your local utility in Michigan, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total bill, please...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Michigan. Natural Gas Utility Consumers Energy - 1-800-477-5050 DTE Gas - 1-800-947-5000

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Michigan to request a change to your payment due date. Natural Gas Utility Consumers Energy - 1-800-477-5050 DTE Gas - 1-800-947-5000