Frequently Asked Questions

You Are Viewing FAQs Categories for Billing

• Billing Information

  • How do I change the name on my Direct Energy account?

    In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Michigan utility company to make a plan to pay your balance. Natural Gas Utility Consumers Energy - 1-800-477-5050 DTE Gas - 1-800-947...

  • Will my bill look different if I choose Direct Energy?

    In most areas, when you select Direct Energy as your supplier in Michigan, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

  • What do I do if I notice an error on my bill?

    If you have any questions about your natural gas charges on the bill you receive from your local utility in Michigan, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your total bill, please...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Michigan. Natural Gas Utility Consumers Energy - 1-800-477-5050 DTE Gas - 1-800-947-5000