Frequently Asked Questions

Direct Energy Products and Services FAQs

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

  • What is a Rate Plan Summary?

    A Rate Plan Summary provides a summary of the plan details, including the rate, included fees and any other important facts that you should know about before you sign up. Depending on where you live, it may also be referred to...

  • What is the cancellation fee or early termination fee for my plan?

    If you cancel your Direct Energy electricity or natural gas service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your contract and your...

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