The billing error occurred in 2014 and affected 3,615 out of over 70,000 accounts in New Jersey. Some of those affected customers will have to sign up for a new plan with us within 30 days or be returned to their host utility if they do not. Those individuals who have to sign up for a new plan would have received a specific notice in their letter about signing up for a new plan. It is possible that the new plan would change their electricity and/or gas supply rates.
For those individuals who are no longer Gateway customers, or for those Gateway customers who were not instructed to change plans, their current billing will not change.
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