Will my electricity and/or gas bills increase as a result of this billing error?

The billing error occurred in 2014 and affected 3,615 out of over 70,000 accounts in New Jersey. Some of those affected customers will have to sign up for a new plan with us within 30 days or be returned to their host utility if they do not. Those individuals who have to sign up for a new plan would have received a specific notice in their letter about signing up for a new plan. It is possible that the new plan would change their electricity and/or gas supply rates.

For those individuals who are no longer Gateway customers, or for those Gateway customers who were not instructed to change plans, their current billing will not change.