Frequently Asked Questions

General Questions FAQs

  • What is the role of my local utility company?

    Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

  • What is the difference between Direct Energy and my local utility company?

    Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...

  • If I switch electricity suppliers, will my reliability be affected?

    By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

  • What kind of energy sources does Direct Energy use?

    Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. For our customers who choose a green plan or the "Make It Green" option, we purchase Renewable Energy Credits (RECs)...

  • What is renewable energy?

    Also known as green energy, renewable energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.