Frequently Asked Questions for New York

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  • Online Account Manager

    • What information do I need to set up my Online Account Manager?

      If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest...

    • What information do I need to retrieve my Online Account Manager Password?

      To reset your password, you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to enter your account number. Last, you will need to verify the security question you entered during your account registration process. Once all fields are verified, you will receive an email with the username on...

    • What information do I need to retrieve my Online Account Manager Username?

      To reset your username you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to verify the security question you entered during your account registration process. Once both are verified, you will receive an email with the username on file or a link to reset your...

    • What are the Username and Password requirements for Online Account Manager?

      Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

      Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no...

    • How Do I Use My Online Account Manager?

      You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online.

      If you have not created an account previously, go here to register your account now.

      You will need to click the "Pay My Bill" link located in the top navigation menu and then make a one-time bill payment.

      If you don't have or have forgotten your User Name and Password, you can go to the "Forgot Username" or "Forgot Password" link for assistance. Furthermore, you can also call Customer Service at 1-855-461-1926 to speak with a representative for assistance.

  • NYSEG to Direct Energy Migration

    • Is NYSEG Solutions, LLC a different company from NYSEG?

      Yes, NYSEG Solutions, LLC and NYSEG are two different companies and are not affiliated with one another. NYSEG Solutions LLC was your competitive retail energy supplier, which means you chose them to supply the energy for your home or business. The supply charges on your monthly energy bill are from your retail energy supplier. NYSEG is the utility provider for your area, and as your utility, they are responsible for the transmission and distribution of energy to your home or business, as well as for invoicing you monthly for your...

    • Who is Direct Energy?

      Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas, and related services. Direct Energy operates in 10 Canadian provinces, 50 states in the U.S., and the District of Columbia. Every day, nearly five million residential, business, and services customers use Direct Energy for their electricity and natural gas, home energy services, energy efficient solutions and more. From competitively priced electricity plans to HVAC (Heating, Ventilation, Air Conditioning) installation and service to energy audits, Direct Energy offers a full range of services to ensure your home runs as smoothly and reliably as possible – all in a way that suits you and your home....

    • How is Direct Energy different from other suppliers?

      As one of North America's largest energy and energy-related services providers, Direct Energy is a diverse, vertically integrated, and financially strong North American energy company with a solid record of growth in the past decade.

      Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. We attribute our success to our ability to adapt, innovate, and earn the trust of customers in a competitive marketplace. Throughout the years, we have grown tremendously, but we have always remained close to our...

    • Was NYSEG Solutions, LLC acquired by Direct Energy?

      Yes. NYSEG Solutions, LLC was acquired by Direct Energy in 2012. NYSEG Solutions, LLC is not the local utility, but a separate...

    • How will this affect my service and support?

      You will continue to receive the same competitive rates and the highest level of support. Our new strategic direction has positioned us to provide additional products and services to our customers in the...

  • Welcome Energetix Customers

    • Who is Direct Energy?

      Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas, and related services. With approximately 5,500 employees, we are active in upstream production (electricity and natural gas) and downstream delivery, and we help customers effectively manage all their energy needs.

      Direct Energy operates in 10 Canadian provinces, 50 states in the U.S., and the District of Columbia, serving nearly five million customer...

    • How are you different from other suppliers?

      As one of North America's largest energy and energy-related services providers, Direct Energy is a diverse, vertically integrated, and financially strong North American energy company with a solid record of growth in the past decade.

      Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. We attribute our success to our ability to adapt, innovate, and earn the trust of customers in a competitive marketplace. Throughout the years, we have grown tremendously, but we have always remained close to our...

    • Was Energetix Energy Services acquired by Direct Energy?

      Yes. Energetix Energy Services was acquired by Direct Energy in 2012. Energetix Energy Services is not the local utility, but a separate...

    • How will this affect my service and support?

      You will continue to receive the same competitive rates and the highest level of support. Our new strategic direction has positioned us to provide additional products and services to our customers in the...

    • What will happen if my contract term is expiring soon?

      You will continue to receive a renewal notification by mail at least 30 days before your contract...

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