Welcome Energetix Customers Frequently Asked Questions for New York, Welcome Energetix Customers

Welcome Energetix Customers FAQs

  • Who is Direct Energy?

    Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas, and related services. With approximately 5,500 employees, we are active in upstream production (electricity and natural gas) and downstream delivery, and we help customers effectively manage all their energy needs.

    Direct Energy operates in 10 Canadian provinces, 50 states in the U.S., and the District of Columbia, serving nearly five million customer...

  • How are you different from other suppliers?

    As one of North America's largest energy and energy-related services providers, Direct Energy is a diverse, vertically integrated, and financially strong North American energy company with a solid record of growth in the past decade.

    Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. We attribute our success to our ability to adapt, innovate, and earn the trust of customers in a competitive marketplace. Throughout the years, we have grown tremendously, but we have always remained close to our...

  • Was Energetix Energy Services acquired by Direct Energy?

    Yes. Energetix Energy Services was acquired by Direct Energy in 2012. Energetix Energy Services is not the local utility, but a separate...

  • How will this affect my service and support?

    You will continue to receive the same competitive rates and the highest level of support. Our new strategic direction has positioned us to provide additional products and services to our customers in the...

  • What will happen if my contract term is expiring soon?

    You will continue to receive a renewal notification by mail at least 30 days before your contract...

  • What are my options if I've recently received a renewal notice or if I am currently enrolled on a variable plan?

    If you have recently received your renewal notice but have not responded or are currently enrolled in a variable plan, please call us. We're ready to discuss exciting new offers with you, including the Nest Learning Thermostat and home services plans available from Direct...

  • Where are you located?

    Direct Energy is headquartered in Houston, TX, with offices around the country, including Woodbridge, NJ, Pittsburgh, PA, Tulsa, OK, and Columbus,...

  • How can I contact you?

    You can contact us by calling our Customer Care center toll-free at 1-866-348-4194, by e-mailing csdirectenergy@directenergy.com, or by mail at Direct Energy, P.O. Box 180, Tulsa, OK...

  • What is a true-up settlement, and why is it needed for my budget billed plan?

    A true-up settlement reconciles your budget billing account and takes into consideration many factors, including your previous usage and any unpaid usage that has accrued on your account. A true-up settlement takes place when a cancellation or termination occurs for a budget billing plan, and due to the assignment to a new supplier, it is included as part of the process to close your Energetix budget billed account....

  • When will this change go into effect?

    Most Energetix customers will be migrated to Direct Energy by October 31st, 2015. If you are a dual billing or budget billed customer, you will be migrated to Direct Energy by November 30th,...

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