NYSEG to Direct Energy Migration Frequently Asked Questions for New York, NYSEG to Direct Energy Migration

NYSEG to Direct Energy Migration FAQs

  • Is NYSEG Solutions, LLC a different company from NYSEG?

    Yes, NYSEG Solutions, LLC and NYSEG are two different companies and are not affiliated with one another. NYSEG Solutions LLC was your competitive retail energy supplier, which means you chose them to supply the energy for your home or business. The supply charges on your monthly energy bill are from your retail energy supplier. NYSEG is the utility provider for your area, and as your utility, they are responsible for the transmission and distribution of energy to your home or business, as well as for invoicing you monthly for your...

  • Who is Direct Energy?

    Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas, and related services. Direct Energy operates in 10 Canadian provinces, 50 states in the U.S., and the District of Columbia. Every day, nearly five million residential, business, and services customers use Direct Energy for their electricity and natural gas, home energy services, energy efficient solutions and more. From competitively priced electricity plans to HVAC (Heating, Ventilation, Air Conditioning) installation and service to energy audits, Direct Energy offers a full range of services to ensure your home runs as smoothly and reliably as possible – all in a way that suits you and your home....

  • How is Direct Energy different from other suppliers?

    As one of North America's largest energy and energy-related services providers, Direct Energy is a diverse, vertically integrated, and financially strong North American energy company with a solid record of growth in the past decade.

    Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. We attribute our success to our ability to adapt, innovate, and earn the trust of customers in a competitive marketplace. Throughout the years, we have grown tremendously, but we have always remained close to our...

  • Was NYSEG Solutions, LLC acquired by Direct Energy?

    Yes. NYSEG Solutions, LLC was acquired by Direct Energy in 2012. NYSEG Solutions, LLC is not the local utility, but a separate...

  • How will this affect my service and support?

    You will continue to receive the same competitive rates and the highest level of support. Our new strategic direction has positioned us to provide additional products and services to our customers in the...

  • Where is Direct Energy located?

    Direct Energy is headquartered in Houston, TX, with offices around the country that include Woodbridge, NJ, Pittsburgh, PA, Tulsa, OK, and Columbus,...

  • What are my options if I've recently received a renewal notice or if I am currently enrolled on a variable plan?

    If you have recently received your renewal notice but have not responded, or are currently enrolled on a variable plan, please call us using the phone number provided on your transition letter. We're ready to discuss exciting new offers with you including the latest smart thermostats and home services plans available from Direct...

  • When will this change go into effect?

    This change will go into effect by June 15, 2016. Please note, any customer account with a pending block request at the time of the transition will be reassigned to the utility provider. To remove an existing block on your account, please contact your utility provider prior to June 20, 2016, in order to have your account successfully transitioned to Direct Energy. After July 1, 2016, any account not yet transitioned to Direct Energy will be reassigned to the utility...

  • How can I contact you?

    You can contact us by calling the phone number from your customer letter, emailing csdirectenergy@directenergy.com, or sending mail to Direct Energy, P.O. Box 180, Tulsa, OK...

  • What will happen if my contract term is expiring soon?

    You will continue to receive a renewal notification by mail at least thirty (30) days before your contract...

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