How many wires do I need to install my Hive Active Thermostat™?

The minimum number of wires is three (3). These included R, C, and either a W1 or Y1.

Please visit Contact Us and select your state of residence to view the contact information for your area.

Residential Business

About

CUSTOMER SUPPORT: 1-866-348-4194

1-888-548-7540 Hours: 7:00am-8:00pm CT Monday-Saturday

Showing New York. Change Region

View Direct Energy's Offers in Your Area

Electricity
New York Electricity Plans for Your Home
- Shop Electricity Plans
Energy Plans For Your Business

Whether you operate a small business or large commercial enterprise, we have solutions for you.
Business Rates
Home Protection
Protect and Preserve Your Home
- Home Protection Plans
Don't Face Household Breakdowns Alone

Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn More
Learn
Enrich Your Home Through
Energy Education
About the Learning Center

The Direct Energy Learning Center is your trusted source for a wide range of home-related topics such as energy efficiency, energy safety tips, weather preparedness, and more
Learn More
The Live Brighter Blog

From energy efficiency tips, recipes, and décor, to home maintenance or weather preparation, Direct Energy has content to enrich your everyday life.
Read More
Sign Up
Call Us: 1-855-461-1926

Customer Service:
1-866-348-4194 Hours: 7:00am-8:00pm CT Monday-Saturday
Log In

User Name:

Password:

Remember Me

Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount