Frequently Asked Questions for Ohio

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  • Paying Your Bill with Direct Energy

    • How long does it take before my payment is posted to my Online Account Manager?

      Because you submit your payment to your utility company in Ohio and not Direct Energy, payments may take up to 2 business days to post and reflected within your Online Account Manager.

      Electricity Utility

      • AEP Columbus Southern - 1-800-672-2231
      • AEP Ohio Power - 1-800-672-2231
      • Dayton Power & Light - 1-877-468-8243
      • Duke Energy - 1-800-543-5599

      Natural Gas Utility

      • Columbia Gas - 1-800-344-4077
      • Dominion East - 1-877-542-2630
      • Duke Energy - 1-800-634-4300
      • Vectren - 1-800-227-1376

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