You Are Viewing FAQs Categories for Plans, Products, and Services

• Refer-a-Friend

  • How many $50 VISA^® prepaid cards can I receive?

    There are no limits – for every eligible referral that is successful, you get a $50 VISA^® prepaid card. It's that simple....

  • Where can I use my Visa prepaid card?

    You can use the Visa prepaid card anywhere Visa debit cards are...

  • Who do I contact if I have questions about my service?

    You can call us toll-free at 1-866-348-4194 or send us an email at csdirectenergy@directenergy.com.. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has one business day to call Direct Energy and provide your referral...

  • How long will it take to receive my $50 VISA^® prepaid card?

    If you referred a friend to Direct Energy:
    After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and successfully become a Direct Energy customer, you will receive your $50 VISA^® prepaid card.

    If you were referred by your friend to Direct Energy:
    You will receive your $50 VISA^® prepaid card 6-8 weeks after officially becoming a Direct Energy customer.

• Direct Your Energy Insights Tool

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each tool has a unique function that will help you manage your usage with the goal of potentially saving you money....

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill. ...

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you.

    The tools include:

    • A dynamic graphical overview of your past twelve bills where you can compare your actual usage to your predicted usage, your budget and your usage last year during the same billing period. Your usage graph can help you make adjustments before your next bill arrives.
    • Severe weather alerts in your area to find out what you need to know at the time it matters the most so that you can better manage your usage.
    • A budget tool that will help you stay on track for your next bill.
    • A color-coded bill forecast that indicates whether your next bill will be higher or lower than your last.
    • An itemized bill that displays your electricity costs broken out by appliance so that you can understand the main factors that drive your home's electricity usage.
    • A comparison of your home's energy usage to homes of similar size, amenities, usage patterns, and other attributes to see where you stand.
    • A home profile to capture your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations.

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your...

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better understand your charges and what may have accounted for them. The more you know about your energy usage and better you understand your energy patterns, the better decisions you can make for your home and budget. ...

• Online Account Manager

  • What information do I need to set up my Online Account Manager?

    If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest...

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to enter your account number. Last, you will need to verify the security question you entered during your account registration process. Once all fields are verified, you will receive an email with the username on...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to verify the security question you entered during your account registration process. Once both are verified, you will receive an email with the username on file or a link to reset your...

  • What are the Username and Password requirements for Online Account Manager?

    Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

    Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no...

  • How Do I Use My Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online.

    If you have not created an account previously, go here to register your account now.

    You will need to click the "Pay My Bill" link located in the top navigation menu and then make a one-time bill payment.

    If you don't have or have forgotten your User Name and Password, you can go to the "Forgot Username" or "Forgot Password" link for assistance. Furthermore, you can also call Customer Service at 1-855-461-1926 to speak with a representative for assistance.

• Direct Energy Products and Services

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower.

    During the busiest parts of the day when everyone is using the most electricity (Noon to 8pm), you'll pay a competitive fixed rate that reflects this high usage time frame. But when the sun goes down and everyone is at home (8pm to Noon the next day), those usage cycles slow down, and you'll pay a lower fixed rate during those times of day.

    This is an excellent plan if you're not at home using energy when the fixed rate is highest. It's also good if you can shift your high-usage activities to the early morning or late evening to take advantage of the lower...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy, prepaid plans, time-of-use plans, and more.

    Please note product types vary by market, so please visit DirectEnergy.com and select your state of residence to see what plans we offer in your...

  • What is the difference between Time-Of-Use pricing and the Direct Energy Free Power Saturday Plan?

    Traditionally, you are charged a "flat" rate for your electricity usage during a 24-hour period. Residential electricity consumption is the lowest in the late evenings, this time period is known as off peak hours. During the day and early evening residential electricity consumption increases, when people are doing household activities (Cleaning, Washing, Dishes, Vacuuming, Home Projects), this is known as on peak hours. Ultimately, it costs more to produce electricity during on peak hours than it does to produce during off peak hours. With time-of-use pricing, you pay a low rate for off peak hours and a higher rate for on peak hours.

    Instead of charging you a low rate for off-peak hours, we'll give you free electricity on Saturday for the 12-month term of your agreement. From the hours of 12 a.m. to 11:59 p.m. on Saturdays, you will not be charged for your electric supply consumption. Note that you will still be responsible for the utility's distribution charges and distribution taxes, if applicable for electricity used during this free...

  • How does Direct Energy's Free Power Saturday Plan work?

    You will NOT be charged for your electric supply consumption on Saturdays for the entire contract term of your agreement. From Sunday to Friday, you will be charged a fixed electricity rate, so you can move your weekday household activities (cleaning, laundry, dishes, vacuuming, and other home projects) to Saturdays from the hours of 12 a.m. to 11:59 p.m. So, do all the laundry you want or any other household chores or projects on Saturday - it's...

  • What are the free hours for Free Power Saturdays plan?

    The hours for the Direct Energy Free Power Saturdays plan are 12 a.m. to 11:59 p.m. every Saturday. You will NOT be charged for your electric supply consumption during that time for contract term of your...

• Live Brighter Weekends

  • Who is eligible for Live Brighter Weekends?

    To be eligible for the Direct Energy Live Brighter Weekends plan, you must meet these stipulations:

    • Be 18 years or older;
    • Live in a single family residence with a provisioned smart meter OR Live in a multi-family complex (duplex, apartment, etc.) where each residence/unit has its own smart meter;
    • Be the existing Direct Energy account holder or spouse.

    Please see your Electricity Facts Label or Rate Plan Summary for more...

  • What are the hours for Live Brighter Weekends?

    The hours for the Direct Energy Live Brighter Weekends plan are 6pm Friday to 11:59pm Sunday.

    You will NOT be charged for your electric supply consumption during that time period for your entire contract term.

    Please see your Electricity Facts Label or Rate Plan Summary for more...

  • How do Live Brighter Weekends work?

    You will not be charged for your electric supply consumption from 6pm Friday evening through 11:59pm on Sunday night. This will last for your entire contract term.

    From 12am Monday morning to 5:59pm Friday night, you will be charged the fixed electricity rate you agreed to when you signed up for this plan.

    Please see your Electricity Facts Label or Rate Plan Summary for more...

  • How much of my rate is actually free with Live Brighter Weekends?

    When you choose a Live Brighter Weekends plan from Direct Energy, you will not pay for any of your electric supply consumption from 6pm Friday to 11:59pm Sunday. "Electric supply consumption" includes the portions of your electric rate assessed by both Direct Energy and the Transmission & Distribution Service Provider (TDSP, also known as the TDU or utility company) for your area.

    Please see your Electricity Facts Label or Rate Plan Summary for more...