How do I cancel my service?

Moving

If you're moving to a new address within the Direct Energy service area and you live in Texas, you can transfer your service to your new address online or by calling our Customer Care team at 1-888-305-3828.

If you're moving to a new address within the Direct Energy service area and you live outside of Texas, you can transfer your service to your new address by calling our Customer Care team at 1-888-507-9862.

If you're moving outside of the Direct Energy service area and you need to close your account, please call our Customer Care center toll-free at 1-888-305-3828 for Texas customers and 1-888-507-9862 for customers outside of Texas.

Changing Energy Providers

If your current energy plan is not meeting your needs, we invite you to log into your Online Account Manager to see if you're eligible to switch plans and explore the options available to you.

If you need further assistance, please start a live chat below or call us and we will be happy to assist you.

For Texas customers: please note if you change energy providers, you may owe Direct Energy a cancellation fee depending on the terms of the plan you selected. If you have questions about your contract, you can view the details in your Online Account Manager. You can also start a live chat below or contact our Chat or Customer Care team.

If you still prefer to cancel your service with us, you can do so by contacting customer service.