What deposit payment options do you offer?

Please keep in mind that your service cannot start until your deposit has been received and processed. Direct Energy offers the following ways to pay your deposit:

For billed products:
Pay stations
Find your nearby cash advance store location. Pay stations may have different service charges.

To make the payment, you'll need your account number, which you will receive in the email confirming your enrollment and stating whether or not you need to pay a deposit. You'll need to call us back at 1- 888-305-3828 once you've made your payment to give us the confirmation number from the pay station. It can take anywhere from one to three business days to post to your account. Once your deposit has been received, we can update your account and send your enrollment. We can't send your enrollment until the deposit payment posts to your account, so please make the payment as soon as you can.

Western Union
You can make a payment with Western Union, which has service charges from $1 to $12 depending on how fast you want the payment to reach us. When you make the payment, you'll need your account number, which you will receive in the email confirming your enrollment and stating whether or not you need to pay a deposit. You'll need to call us back once you've made your payment to give us the confirmation number from Western Union. We will update your account and send your enrollment. We can't send your enrollment until the deposit payment posts to your account, so please make the payment as soon as you can.

For Direct Energy Power-To-Go®:

  • Online: Make a one-time payment or schedule automatic payments with your credit card.
  • In person: Visit one of our convenient pay station in Texas and pay using cash (additional fees apply).
  • Call: 1-877-866-6601 (24 hours a day, 7 days a week) to make a payment using your credit card.

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