What if I can't pay my Direct Energy electricity bill right now?

Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills;
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period; and
  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs.

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