What is the Previous Metered Usage?

You are assessed a Previous Metered Usage charge if your Transmission and Distribution Service Provider (TDSP, also known as the utility company) replaced your meter with a new Meter during the middle of your billing cycle. This could be removing your old analog meter and installing a new Smart Meter, or it could be replacing a broken meter with a new working meter.

These charges would be listed on your bill as "Previous Metered Usage." The Previous Metered Usage charge is not a charge to change or replace your old meter. It is simply the charges for your final usage on your old meter. Please be advised that Direct Energy does not have any jurisdiction over when or why your meter has been replaced. Instead, the TDSP for your area is responsible for your meter and can replace a meter as they deem necessary.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us