How can I opt out of my Average Billing Plan?

If want to end your Average Billing plan please call our Customer Service at 1-888-305-3828. Your next bill will factor in any unpaid average balance.

  1. If the Accumulated Average Balance is a credit, such as $300cr, you paid before you used the energy, and the Accumulated Average Balance will reduce the balance due; or
  2. If the Accumulated Average Balance is a debit, such as $250.00, you have paid less than the amount of the energy you used, and the Accumulated Average Balance amount will be added to the balance due.

If you move from your address and no longer are our customer, your Average Billing plan will be ended as of your final statement and the entire balance becomes due.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured