What would be considered a violation of my DPP?

There are three primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy:

  1. You didn't pay your regular monthly bill in full by the due date;
  2. You didn't pay your DPP installment payment in full by the due date; or
  3. Your payment could not be processed due to insufficient funds.

If you do break your DPP agreement, you cannot enroll in another DPP for 6 months.

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