How do I make changes to my Automatic Payment Rule?

You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule.

Updating the payment type attached to the Rule does not update the automatic payment rule. Your Automatic Payment will continue to use the old payment information.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured